Returns
Policy
At Classic Cycling, we have a “no questions asked” return policy, and we really mean it. If for any reason you are not satisfied with a product or simply want to return it, all you have to do is contact us through our Return Authorization page. As long as the product you wish to return meets the following requirements we will accept your return.
All returns must:
- be within 30 days from your date of purchase
- be in new condition with all tags attached
- be in the original packaging
- include a copy or the original packing slip that came with your order
If you do the the things above for us, we will never give you a hassle about anything you return. Buyers are responsible for return shipping fees.
We can not warranty or guarantee comfort. Once an item has been worn we can not accept a return on it.
Processing
Once we recieve your return package, we will process your return within 14 days of it arriving at our office. Most, if not all, of our returns are processed in less than 7 days of arrival. Returns can take longer if they are a warranty claim or submitted improperly. If you are concerned about your return, feel free to contact us. It is not required, but when you are contacting us, and can provide a tracking number, we can usually return a more detailed answer to your question.
Refunds
Check and/or cash cannot be issued for items purchased with a credit card, the amount must be refunded to the original credit card used to purchase the product. The credit may not show up until the next payment cycle on your credit card, we have no control over that. You will be notified via email when we submit a refund transaction. We do not refund your original shipping service charges and we do not pay the return shipping charges unless the return was a result of our error. If you decide to order another item (size swap) to replace the item you returned, we will not charge you to ship the new replacement item(s), provided it is in the USA. Some credit cards have a time limit that we can refund the transacation. If this time frame has passed we will issue the refund in the form of a check.
Exchanges and Size Swaps
In cases where you would like to exchane one item for another, for example a size swap, please find the product you would like as an exchange, on our website, and check that it is available. please make note of this item on your return. If it is not available, or if it is out of stock, please contact us and we will help you find a replacement. We do not charge you shipping for any replacement items, but we do ask you to ship the items you are returning back to us. Remember, we are always happy to help you find the item you are looking for. It can be disappointing to have to return or exchange an item, but let us help ensure that the next item you receive is a keeper. Shoot us an email explaining what you liked and disliked about the item you are returning, and we will be more than happy to suggest a replacement we think will better suites you.
